Every year salons can lose thousands of dollars in cancellations and no shows. It is important to create a policy that is supported by all the stylists and owners. With tips like this and so much more, Cassandra McGlaughlin is the one to look for when it comes to business needs.
Cassandra is an award-winning colorist, three-time salon owner, business coach and digital content creator. As an international educator, Cassandra has taken her passion for hair and business and combined it with education. Not only does she offer a color correction master class, but she also offers multiple forms of business coaching from classes to individual work.
She is no stranger to social media and often offers sneak peeks into what you can learn in her classes on her Instagram. She believes strategy and intention are integral to success and it is evident in all the successful ventures she has under her belt. With multiple projects underway, we are so lucky that Cassandra had time to join us this week to discuss her work, passions, and policies.
Make sure you don’t miss this episode.
“Nothing’s ever wasted time, if you can embrace the experience of it.”
“I think that is kind of a trigger point for a lot of stylists. It’s like, ‘Oh, I could never say that or my client’s would never let me do that’. It’s like who’s actually in control here then. Who’s actually making the decisions for your business, you or your client?”
“Our first year open, my salon in Tampa, we had a software that would track no-shows and cancellations. We lost 25K, first year on no-shows and cancellations cause we have such big blocks of time for corrective color and things. We implemented a really strong cancellation policy. The next year, it was down to 3K.”
Listen to the full episode here or wherever you stream and head over to our Instagrams @Readthetease and @volumeupbythetease.
