Happy New Year and welcome to 2022! Kelly and Jeff ring in the new year with a game to reflect on 2021’s good, bad and ugly. Tune into our stories to give your reaction to their top 10.
This week Kelly talked with Royal and M’Lisa Ellis of Spa Strong. M’Lisa is a Utah Licensed Master Esthetician, California Licensed Esthetician, Licensed Esthetics Instructor, Certified Lash Technician, and Professional Makeup Artist. M’Lisa also has a brief background in law enforcement through the Los Angeles Police Department. Royal Ellis was a Police Officer in the city of Los Angeles for 5 years. The skills he learned translated into vital information for service professionals that result in increased sales, higher quality clients, and improved business structure.
Royal and M’Lisa discussed their stories and how they ended up where they are today with Spa Strong. They went into detail about their coaching of salon professionals including their services and the biggest issues they are seeing in the industry. To wrap up the episode, Royal and M’Lisa gave their opinions on social media. They talk with Kelly about TikTok, Instagram as well as their podcast, The Spa Strong Podcast.
Tune in to hear about their inspiring and different story as well as some tips and tricks to being in the beauty industry.
“Initially, we didn’t want to be coaches. Like, that wasn’t the goal. The goal was just to give resources like create courses and education. And we kind of fell into it, like we were on social media. And people were just responding and being like, you know, can you talk more about this? Can you teach more about that? And we just really just fell into coaching.”
“And then also one of the bigger issues that we see amongst teams is communication. Yeah. Communication, management, leadership, those kinds of things aren’t super strong.”
“But yeah, school doesn’t teach you how to run a business. Like they don’t, right. And just like I learned, being great at services, did not guarantee that my business was going to be successful. I had to go and figure out how to sell all those things.”
Listen to the full episode here or wherever you stream.